Help and contact
How can we help?
Below you'll find answers to the most common questions. Can't find yours? Just send us an email.
Email us
A question, a problem or an idea for MyHome? We read every email and aim to reply within a few working days.
Useful to include
If something isn't working, these details help us solve it quickly:
- your macOS version (Apple menu → About This Mac);
- the MyHome version (MyHome menu → About MyHome);
- what you did and what happened, or what you expected;
- a screenshot, if it helps (⇧⌘4 or ⇧⌘5).
Getting started
- On first launch, click Create outer walls: a 6 × 10 m house appears that you can adjust.
- Use the toolbar on the left to draw rooms R, walls W, windows A and doors D.
- Furnish the rooms from the Furniture tab on the right.
- See the result with 3D or Photo at the top, and find quantities and costs under Quantities.
Press ? in the app for all shortcuts and tips.
Projects and backups
Where are my projects?
Only on your own Mac, in MyHome's protected storage. Everything is saved automatically while you work. There is no account and nothing goes to the internet.
How do I make a backup?
Click the house icon at the top left to open Projects and choose Back up this project. You get a single file (.json) with your whole design, including photos. Keep it wherever you like, for example in iCloud Drive.
How do I restore a backup, or move a project to another Mac?
On the (other) Mac, open Projects and choose Import backup. Select the backup file; the project appears as a new project in the list.
I deleted something by accident.
Press ⌘Z to undo the last step, and ⇧⌘Z to redo it.
I want to remove MyHome from my Mac.
Make a backup of any projects you want to keep first. Your projects are only on your Mac, so we can't recover them for you.
Drawing and furnishing
The piece of furniture I'm looking for isn't there.
Pick the closest match or the Other category, and adjust the dimensions, colours and materials. You can also import your own 3D model from the Furniture tab.
Which 3D models can I import?
Files in .glb, .gltf and .obj format. We recommend .glb. A .gltf file must contain everything in one file: separate textures or .bin files next to it aren't loaded, for security reasons.
Can I keep different versions of my layout?
Yes. The Layouts tab keeps different furniture arrangements, like “sofa by the window” and “sofa on the left”. With Save as copy in Projects you keep a variant of the whole design.
Finishing and exporting
How accurate are the quantities and costs?
They're based on your drawing and the prices you enter yourself, including cutting waste. That gives you a good estimate for your budget. Always have the final quantities confirmed in your tradesperson's quote.
My PDF to scale is off when I print it.
Print at 100% or Actual size and turn off “Scale to fit”. Choose the same paper size (A4 or A3) as in MyHome, otherwise the 1:50 or 1:100 scale won't be right.
How do I open the CSV with quantities?
Double-click the file: Numbers and Excel open it straight away.
Display and settings
The 3D view or photo mode is slow.
Close other heavy apps and use the normal 3D view while editing. Photo mode calculates soft shadows and daylight; it's meant for the best-looking image, not for drawing.
How do I switch the language?
MyHome follows the language of your Mac: Dutch when Dutch is at the top in System Settings → General → Language & Region, otherwise English. In that same screen you can also choose a language for MyHome alone under Applications.
Is there a dark mode?
Yes. MyHome automatically follows your Mac's light or dark appearance (System Settings → Appearance).
Purchase and requirements
Which Macs does MyHome run on?
Any Mac with macOS 12 Monterey or later, with Apple silicon or an Intel processor. A recent Mac gives the smoothest experience in 3D and photo mode.
Do I need an internet connection?
No. MyHome works fully offline. Only a product link you add to a piece of furniture yourself opens in your browser.
Is there an iPhone or iPad version?
No, MyHome is available for the Mac only.
I'd like a refund or have a problem with my purchase.
Purchases and refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple Account and choose MyHome.
Can't find your question? Email support@helderapps.nl. Ideas for new features are very welcome too.